Privacy Policy

1. Introduction

ld98 ("we", "us", or "our") operates the online casino and sports betting platform available at https://ld98.app. We are committed to protecting the privacy and personal information of every player who registers and plays on our platform, particularly our users across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

This Privacy Policy explains what personal information we collect from you when you use ld98, how that information is used, who it may be shared with, and what rights you have in relation to your data. It applies to all interactions with the ld98 platform, including account registration, deposits, withdrawals, sports betting, live casino gaming, and customer support communications.

By accessing or using the ld98 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform.

2. Information We Collect

We collect personal data in order to provide you with a secure, functional, and personalised experience on ld98. The categories of information we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for account verification purposes.
• Contact information: email address, phone number, and residential address (city, district, postal code) including your location within Bangladesh.
• Financial information: transaction records, deposit and withdrawal history, payment method identifiers (such as bKash wallet number, Nagad account, Rocket account, Visa or Mastercard details), and associated transaction amounts in BDT (৳).
• Gaming activity: game history, betting patterns, wagering amounts, bonus usage, session duration, and preferred game categories such as slots, live casino, and cricket betting.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information collected automatically when you access ld98.
• Communications data: records of support tickets, live chat transcripts, emails, and any other correspondence you have with the ld98 customer support team.

We collect this information when you register an account, make a deposit or withdrawal, place a bet, participate in a promotion, contact customer support, or simply browse the ld98 platform. Some technical data is collected automatically using cookies and similar technologies.

3. How We Use Your Information

ld98 processes your personal data for specific, legitimate purposes only. We do not use your data for purposes beyond what is described in this policy. Our primary uses of your personal data include:

• Account management: creating, maintaining, and verifying your ld98 player account, including identity verification (KYC) as required to ensure a safe platform.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records for your account.
• Platform operation: delivering the games, betting markets, and services you request, processing your bets, crediting winnings, and applying bonuses such as welcome bonuses and free spins.
• Customer support: responding to your queries, resolving account issues, and maintaining records of communications for quality and security purposes.
• Security and fraud prevention: detecting and preventing fraudulent activity, money laundering, unauthorised account access, and other illegal or prohibited behaviour on the platform.
• Personalisation and responsible gaming: tailoring your experience on ld98 based on your preferences, and monitoring gaming patterns to support responsible gaming practices.

4. Sharing Your Information

ld98 does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances, and only with parties who are obligated to handle it responsibly:

• Service providers: trusted third-party vendors who assist ld98 in operating the platform — including payment processors (bKash, Nagad, Rocket), game software providers, and IT infrastructure partners — who are bound by strict data processing agreements.
• Legal and regulatory obligations: when required to do so by applicable law, court order, or official regulatory request, we may disclose your information to the relevant authority.
• Fraud and security investigation: in cases where we reasonably suspect fraud, identity theft, or other criminal activity, we may share relevant data with law enforcement agencies or security partners as part of an investigation.
• Business transfers: in the event of a merger, acquisition, or sale of ld98 assets, your personal data may be transferred to the acquiring entity, subject to the same data protection commitments.

In all cases, ld98 takes reasonable steps to ensure that any third party receiving your data is bound by confidentiality obligations and processes your data only for the stated purpose. We do not permit our service providers to use your personal data for their own marketing or commercial purposes.

5. Cookies and Tracking Technologies

ld98 uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and gather analytical information about how the site is used. A cookie is a small text file placed on your device when you visit our platform.

The types of cookies used by ld98 include:

• Essential cookies: necessary for the platform to function correctly, including session management, login authentication, and secure payment processing. These cannot be disabled without affecting core functionality.
• Performance and analytics cookies: collect aggregated, anonymised data about how users navigate ld98 — including pages visited, time spent, and features used — so we can improve the platform experience for all Bangladesh players.
• Preference cookies: store your personal settings such as language preference and display configurations so they persist across sessions without you needing to re-enter them each time you visit.

6. Data Retention

ld98 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including account management, financial record-keeping, fraud prevention, and compliance with applicable legal obligations. The specific retention period depends on the type of data and the context in which it was collected.

When your account is closed or your data is no longer required for its original purpose, ld98 will securely delete or anonymise the data in accordance with our internal data lifecycle procedures. Financial transaction records and KYC documents may be retained for a longer period where required by law or to resolve outstanding disputes.

7. Your Rights

As a registered player on ld98, you have certain rights regarding the personal data we hold about you. We take these rights seriously and will respond to any valid request promptly. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: subject to certain legal and regulatory retention requirements, you may request that ld98 delete your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to object: you have the right to object to certain types of data processing, including direct marketing communications. If you opt out of marketing emails or SMS, we will stop sending them promptly.
• Right to data portability: you may request that ld98 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you wish.

To exercise any of these rights, please contact the ld98 support team at [email protected]. We will acknowledge your request within a reasonable timeframe and respond fully in accordance with our obligations. Please note that certain rights may be limited where they conflict with legal retention requirements or fraud prevention duties.

8. Security Measures

ld98 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure encrypted storage for sensitive data at rest, role-based access controls that limit which staff members can access personal data, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While ld98 takes every reasonable precaution to safeguard your data, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal information, ld98 will notify you promptly and take all necessary steps to mitigate any potential harm.

9. Third-Party Payment Providers

To process deposits and withdrawals, ld98 integrates with trusted third-party payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a financial transaction on ld98, certain information — such as your mobile wallet number or card details — is transmitted directly to these payment providers via secure, encrypted channels. ld98 does not store your full card numbers or mobile banking PINs on its own servers.

Each third-party payment provider operates under its own privacy policy and data protection framework. We encourage you to review the privacy policies of bKash, Nagad, Rocket, and your card network when using those services to understand how they independently handle your data.

10. Children's Privacy

ld98 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, use, or store personal data belonging to anyone under 21. If we become aware that personal data has been submitted by a person under 21, we will delete that information from our records immediately and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent underage individuals from accessing gambling platforms.

11. Changes to This Privacy Policy

ld98 reserves the right to update or modify this Privacy Policy at any time in response to changes in law, regulatory requirements, our business practices, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the ld98 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how ld98 protects your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ld98 handles your personal data, our dedicated support team is available to assist you.

You can reach the ld98 privacy and support team by emailing us at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe. Please include your registered account username and a clear description of your request so we can assist you as efficiently as possible.

ld98 is committed to resolving all privacy matters fairly and transparently. If you are unsatisfied with our response, you retain the right to escalate your concern through any applicable legal channels available to you as a user in Bangladesh.