Responsible Gaming at ld98

Our Commitment to Responsible Gaming

At ld98, we believe that gambling should be an entertaining pastime — never a financial burden or a source of stress. We have designed our platform with a range of player-protection tools to help you stay in control at all times. Whether you enjoy cricket betting during the BPL season, spinning the reels on slots, or taking your seat at our live casino tables, we want every session to remain fun and within your personal limits.

ld98 strictly enforces a minimum age requirement of 21 years for all registered players. We routinely verify player ages and take immediate action against any accounts found to be held by underage individuals. We also provide a suite of voluntary tools that give you granular control over your gambling activity — from daily deposit limits to full self-exclusion options. Our support team is available around the clock to assist any player who feels their gambling habits may be getting out of hand.

Recognising the Signs of Problem Gambling

Gambling is a form of entertainment, but for some people it can develop into a harmful habit. Knowing the warning signs early can make a significant difference. Ask yourself honestly whether any of the following apply to you:

• You spend more money or time gambling than you originally planned.
• You chase losses — betting more to try to recover money you have already lost.
• Gambling causes arguments or tension in your family or with friends.
• You borrow money or sell possessions to fund your gambling activity.
• You feel anxious, irritable, or restless when you are not gambling.
• You hide your gambling from loved ones or lie about how much you spend.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use our self-exclusion or time-out tools and to contact our support team for guidance. There is no shame in asking for help — it is the responsible thing to do.

Account Control Tools — How They Work

ld98 provides several practical tools designed to keep your gambling experience safe and under your control. All tools are available through your account settings or by contacting our support team directly.

Deposit Limits

You can set a maximum deposit amount per day, week, or month. Once a limit is in place it takes immediate effect. If you request a reduction, it applies instantly. If you request an increase, a mandatory 7-day review period applies before the higher limit becomes active — this cooling-off period is intentional and helps prevent impulsive increases during a losing streak.

Reality Check Reminders

Enable session reminders to receive a pop-up notification after a set period of play — 30 minutes, 1 hour, or 2 hours. The reminder displays how long you have been playing and your net result for the session, giving you a moment to pause and decide whether to continue.

Time-Out

A time-out pauses your account for a defined period. During this time you cannot log in, make deposits, or place any bets. Your account and existing balance are preserved and fully accessible once the time-out expires. Available periods are 24 hours, 7 days, and 30 days.

Self-Exclusion

Self-exclusion is a more serious intervention. You can request exclusion for 30 days, 3 months, 6 months, 1 year, or permanently. During the exclusion, your account is fully blocked and you will be removed from all marketing communications. To request permanent self-exclusion, contact our support team — this action is irreversible and your account cannot be reopened. We take self-exclusion requests seriously and process them within one business hour.

Frequently Asked Questions

What is the minimum age to play at ld98?

ld98 requires all players to be at least 21 years of age. We verify ages during registration and may request official identification documents at any time. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

How do I set a deposit limit on my ld98 account?

Log in to your account and navigate to the Responsible Gaming section in your account settings. From there you can set a daily, weekly, or monthly deposit limit. Limits take effect immediately. Any request to increase a limit will be subject to a 7-day cooling-off period before the change is applied.

What is self-exclusion and how do I apply for it?

Self-exclusion allows you to block access to your ld98 account for a chosen period — from 30 days up to permanent closure. To request self-exclusion, contact our support team at [email protected] with the subject line 'Self-Exclusion Request'. During the exclusion period you will be unable to deposit, place bets, or access promotions.

Can I take a short break without closing my account?

Yes. The Time-Out feature lets you pause your account for 24 hours, 7 days, or 30 days without permanently closing it. During a time-out your account is inactive and you will not receive any promotional communications. You can request a time-out by contacting our support team or through your account settings panel.

Where can I get help if gambling is causing problems in my life?

If you feel gambling is having a negative impact on your finances, relationships, or mental health, please reach out to our support team immediately at [email protected]. We will connect you with appropriate resources and activate any player-protection tools you need without delay. Seeking help early is always the right decision.

ld98 is an entertainment platform. Gambling involves financial risk and is not suitable for everyone. Please gamble responsibly. 21+ only. If gambling is affecting your mental health, seek support immediately.